Complaint to Woolworths Wish Gift Card
The saga continues. Here is a copy of the complaint I made to WishGiftCard.com.au:
Hi there,
I would like to make a formal complaint about the Wish Gift Card.After being urged to purchase a Wish Gift Card at Safeway Newcomb last year, and with a not-insubstantial amount left on the card, I have hence been told by Big W in Geelong that the card has expired.
Checking the card against your site, it expired on 26 June 2008.
Point 1: I was never told that this card expires
Point 2: The card has no expiry date printed on it
Point 3: What happens to the leftover money? I assume that Woolworths simply absorbs this. At the current CPI, the $100 I “purchased” in 2006 would now be worth around $106, not to mention the fact that there’s still over $20 left on the card. Nice going – that’s a 26% return!
Obviously I will not be purchasing a Wish Gift Card again, and will be telling all of my friends about my poor experience.
Regards,
Kathy
[...] a follow up from the artice where I complained about a Woolworths Wish Gift Card that had expired, there is some good [...]
I have had this also happen to me with a $100 card. Its a shame but they say read the T/Cs
I am of the opinion that if you had read the back of said card, there would be a date of issue. Also on the back is a small list of ‘Terms of use’.
Usually when one purchases something, they would look at said terms of use, to understand how it works. If you looked at the card, you would notice that term number 3 states in no uncertain terms that “3. This card and any unspent value expires 12 months from date of purchase. Our record of your expiry date is final.”
I apologise for your inconvenience but this seems to be a work of your own doing. Please don’t complain about something you do not have knowledge of next time.
PS- If you decide to question my sources, I actually happen to have a wish gift card on me at this very moment.
- J. Smith.
No John, you’re wrong. If you’d read my post correctly you would have realised that the fact there wasn’t a date of issue on the card was a key factor in the complaint. Also, I would like to question whether you read the terms and conditions of every card or similar offer which is made to you? I fear not.
I find your comments incredibly ill-informed to be honest; you seem to imply that I’m stupid or ignorant when nothing could be further from the truth. You also do not address my argument that it is the responsibility of the card issuer to clearly indicate the date of expiry of the card – a responsibility which was not fulfilled in my case.
I am curious however – is the date of issue printed or hand written on your gift card?
Also, your IP address seems to be part of a promotional marketing spam. I wonder whether your only reason for posting is to get referral traffic and make money from an affiliate scheme – in which case your comments can be duly ignored…..