What the W in Big W stands for
Now, I don’t usually do rants. However, incensed at my recent woeful customer service experiences, an exception will be made.
Task number 1: Purchase digital photo frame at Big W
Result: Fail
Of the six models displayed, only two were in stock, and one of those was two and a half more times expensive than the other models. I was left wanting.
Task number 2: Purchase roll down Bonds Large yoga pants in size XL at Big W
Result: Fail
Now, the homework had been done on this one. I had contacted Bonds and asked their customer service department where I could purchase (using specific product codes) a pair of Bonds Large roll down yoga pants. Obviously my grammar and standard of English were subpar, because the response I got was little more than a rehash of the Bonds website (which any semi literate person could peruse). The response told me to go to Target, Big W or K-mart. Well, the original pair was from K-mart and they were sold out. So, next to Big W. Wrong! None there either.
The Bonds response told me to try the TSL website (keeping in mind I had specified the product I wanted). TSL doesn’t even stock the Bonds Large range. What the??
Task number 3: Use up Wish Card at Big W
Result: Epic Fail
This is the most worriesome and wicked part of the rant. Last year I purchased a Wish Card, promoted by Woolworths. It had $100 on it. The week before last at Big W, approximately $70 worth of the $100 card was used. It doesn’t take much effort to calculate that $30 is still on the card. So, after going to the register and trying to pay for goods using the Wish Card, the card is declined – apparently it’s expired! Who knew currency could expire so quickly!
After going Evil Kathy on the customer service lady, I paid using other methods and will follow up with Woolworths. Wonderful.
So here’s a warning: Think of the Wish Card as a You Wish Card – I’d like to pay for some goods with this card. You wish!
To be continued….
Actually I think everyone knows that gift card/wish cards expire & pretty much all have the expiry date on the back, so not fair to blame the store or the poor assistant having to deal with your rantings
Hi Chris,
You’re wrong. Take a look at a gift card. The expiry date is often NOT SHOWN on the back of the card at all! So yes, I think criticism of the store is waranted. The assistant should have known how to handle these cases (see the other posts about this – it’s not an isolated incident) – so yes criticism is warranted there too.
By the way, do you work for Big W?