Now, I don’t usually do rants. However, incensed at my recent woeful customer service experiences, an exception will be made.
Task number 1: Purchase digital photo frame at Big W
Of the six models displayed, only two were in stock, and one of those was two and a half more times expensive than the other models. I was left wanting.
Task number 2: Purchase roll down Bonds Large yoga pants in size XL at Big W
Now, the homework had been done on this one. I had contacted Bonds and asked their customer service department where I could purchase (using specific product codes) a pair of Bonds Large roll down yoga pants. Obviously my grammar and standard of English were subpar, because the response I got was little more than a rehash of the Bonds website (which any semi literate person could peruse). The response told me to go to Target, Big W or K-mart. Well, the original pair was from K-mart and they were sold out. So, next to Big W. Wrong! None there either.
The Bonds response told me to try the TSL website (keeping in mind I had specified the product I wanted). TSL doesn’t even stock the Bonds Large range. What the??
Task number 3: Use up Wish Card at Big W
Result: Epic Fail
This is the most worriesome and wicked part of the rant. Last year I purchased a Wish Card, promoted by Woolworths. It had $100 on it. The week before last at Big W, approximately $70 worth of the $100 card was used. It doesn’t take much effort to calculate that $30 is still on the card. So, after going to the register and trying to pay for goods using the Wish Card, the card is declined – apparently it’s expired! Who knew currency could expire so quickly!
After going Evil Kathy on the customer service lady, I paid using other methods and will follow up with Woolworths. Wonderful.
So here’s a warning: Think of the Wish Card as a You Wish Card – I’d like to pay for some goods with this card. You wish!
To be continued….